Czech Emergency contacts
Should you find yourself in a difficult situation below are the contacts for first aid, hospitals, doctors and other numbers you might need. Should you fall victim or be involved in a crime, notify the police; you can approach any police officer on the street. The municipal police officer is obliged to direct you to the nearest police station, where you can file a report.
You can also call: 158 is the police contact number, but the general EU emergency number is 112 and guarantees English-speaking operators. Both numbers are free and can be dialed from any phone.
If you are in a car accident, you must not move your vehicle until there’s been a police inspection. In case of emergency, you can call road traffic assistance (UAMK) at phone number 1240. They operate 24 hours a day and can be called from highway telephones, located every two kilometers alongside the road.
You will be treated at a hospital in the Czech Republic, even if you do not have Czech health insurance. You can pay up front or not depending on whether your insurance company recognizes the hospital and is willing to provide a coverage letter. The hospital will not turn you down in emergency situations, however, the insurance company may not want to foot the bill. If you do have Czech insurance or a European Health Insurance Card, you will have to pay 60 CZK per day spent in the hospital. If you do not have either of these you are exempt from the 60 CZK fee.
112 General Emergency Number: This is the general emergency line throughout the European Union. It is used for large-scale emergencies, especially for non-speakers of Czech - operators speak English and German as well as Czech. You can dial the number from any phone and the call is free. The 112 number may be used for urgent help from Police, Fire, or Emergency Medical Assistance.
You can also dial these numbers directly:
Fire - 150
Medical Emergency (Ambulance/First Aid) - 155
Prague City Police - 156
Police - 158
Important numbers for car trouble or road services:
Emergency Road Service (ABA) - 1240
Emergency Road Service (UAMK) - 1230
First Aid and Hospitals
In case of a non-urgent emergency, you can contact doctors and/or hospitals directly. The hospitals Na Homolce and Motol are the most tourist-friendly, with special departments for foreigners and English speakers. Motol Hospital even has a department dedicated to care for children, and is able to provide translators and information in English.
Here are some of the 24-hour doctors and hospitals:
24-Hour Doctors/First Aid
Prague 1 & 2 (children) - (+420) 224 947 717
Prague 1 & 2 (adults) - (+420) 224 949 181
Prague 3 (children) - (+420) 284 861 979
Prague 3 (adults) - (+420) 284 862 149
Prague 4, 11, & 12 (children) - (+420) 241 733 916
Prague 4, 11, & 12 (adults) - (+420) 241 733 917
Prague 5 (children) - (+420) 224 433 654
Prague 5 (adults) - (+420) 224 438 590
Hospitals
Nemocnice na Homolce (Prague 5) +420 257 271 111
Nemocnice na Františku (Prague 1) +420 222 801 111
Poliklinika Palackého (Prague 1) +420 222 928 111
Všeobecná fakultní nemocnice v Praze (Prague 2) +420 224 961 111
Fakultní Thomayerova nemocnice s poliklinikou (Prague 4) +420 261 081 111
Nemocnice Podolí gynekologie a porodnice (gynecology and childbirth services; Prague 4) +420 296 511 111
Fakultní nemocnice v Motole s poliklinikou (Prague 5) +420 224 431 111
Fakultní nemocnice Královské Vinohrady (Prague 10) +420 267 161 111
24-Hour Pharmacies
The pharmacy (lékárna) is generally open Monday–Friday 8.00–17.00 / 18.00. However, there are several 24-hour pharmacies, many of which are provided by hospitals:
Prague 1, Palackého 5 +420 224 946 982
Prague 2, Belgická 37 +420 222 519 731
Prague 4, Thomayerova hospital, Vídeňská 800 +420 261 084 001
Prague 5, Štefánikova 6 +420 257 320 918
Prague 5, Hospital Motol, V Úvalu 84 +420 224 435 736
Prague 8, Bulovka Hospital, Budínova 2 +420 266 082 017
Dental Emergencies
The following dental offices offer services from 19:00–7:00 on Monday–Friday, and are open 24 hours on Saturday and Sunday:
Dental Clinic (Zubní), Prague 1, Palackého 5 +420 224 946 981
Dental Clinic (Zubní), Prague 4, Pacovská 31 +420 241 733 918
Repair Services
Should there be a problem with gas, water, electricity, etc., use one of the following numbers to report it, and hopefully have it repaired:
Problems with the (O2) phone line +420 800 184 084
Urgent gas leak 1239
Problems with water, pipes, or sewer system +420 840 111 112
Problems with electricity +420 224 915 151
Problems with roads +420 224 231 856
Problems with street lighting +420 244 470 800
Information
O2 offers several over-the-phone information services for a fee. Note that many of the services are offered only in Czech:
Info Line: Czech Number Directory 1180
Info Line: Foreign Number Directory 1181
Operator for changed numbers (re-numbering) 141 11
Information on air quality 141 10
Exact time 141 12
Weather 141 16
Medical Information 141 20
Operator for international phone calls 133 003
Did you lose your keys or locked yourself out?
Call Key Nonstop and they’ll come help you. Rates for this service will be at a premium.
Key Nonstop 602 202 470
Did you lose, or got your credit card stolen?
Call one of the following services to take care of it:
Visa +420 224 125 353
American Express +420 222 800 111
MasterCard/Eurocard +420 222 412 230
Diners Club +420 222 316 675